Privacy Policy

Privacy Policy


Your privacy and the safety of your data is really important to us, and we’re committed to using the information we collect in a fair and transparent way. We want to help, and we don’t want to be a nuisance.

When you browse our site, we collect some anonymous information using cookies and Google Analytics. This information can’t be linked back to you. We use this information to optimise our site and provide a better experience.

When you request further information, we ask you to provide some personal information, which you can refuse if you like. We do this to make sure we provide the best service. We also use the information you give us to send you offers and information.

You can unsubscribe from anything we send to you and/or ask to be removed from our database completely any time you like.

We comply with all relevant legislation about data capture and best practice, like the Data Protection Acts of 1984 and 1998.

If you’ve got any questions about our privacy policy, please just give us a call on 01608 674224 or email us.

The detail

Anonymous information – when you browse our site

What do we collect?

Generally the only data we’ll collect is anonymous, aggregated information about how you use our site. This includes things like pages viewed and pages that caused people to leave. Because this information is aggregated, we can’t match it back to any one person in particular, and we can’t match it to your personal information if you choose to provide it.

How do we collect it?

We collect anonymous website usage data using Google Analytics. Google Analytics uses cookies. Cookies are just little text files that nearly every website uses to gather standard usage information.

Read more about Google Analytics here.

Why do we do it and what do we do with it?

We collect this information to create measurable, statistical reports on our website activity. This lets us see which areas of our site people are most interested in, and helps us identify areas for improvement. It’s a vital part of making sure everyone visiting us online gets the best possible experience.

Do you share it?

We only share our website usage information with Google and the company who manage our google advertising, Reach Local.

Can I opt out?

Yes. The Google Privacy Policy has details on how.

Personal – when you request further information, What do we collect?

We only collect personal data when you specifically opt-in to it, by requesting further information from us. It’s usually things like your name, email address or areas of interest.

How do we collect it?

Any time we want to ask for some personal information, we’ll do so through a clearly labelled form.

Why do we do it and what do we do with it?

We collect this information so we can provide you with the services you’ve asked for. For example, if you want to requested further information via email, we’re going to need your email address.

We also use your information you provide to send you marketing information we think you might be interested in – like email offers, competitions, surveys and newsletters. Whether we do this by post, email or telephone is up to you and can be changed at any time.

Do you share it?

We don’t share your personal information with other organisations.

Can I opt out?

Yes. You can opt out from any of our communications at any time. All of our emails include the option to unsubscribe. If you’d like to stop receiving post, just call us on 01608 674 224 or email

What if something changes?

If our policy changes we’ll update this page. If it’s a big change then we’ll also announce it on our site and/or via email.

Thanks for reading. If you’ve got any questions, please don’t hesitate to get in touch.